Viyaa Privacy Policy

Last Updated: December 6, 2025

Effective Date: December 6, 2025

Welcome to Viyaa. Viyaa is a product service provided by TVB MEDIA ENTERTAINMENT COMPANY LIMITED (hereinafter referred to as "we," "our," or "us"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our mobile application and related services (collectively, the "Services"). We understand the importance of personal information to you and will take corresponding security protection measures in accordance with legal requirements to protect your personal information security and controllability.

By accessing or using Viyaa, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. Before you agree to this policy, we will not collect any of your privacy information. If you agree to this policy and use Viyaa, we will collect, store, use, disclose, and protect your personal information in accordance with this policy. If you do not agree with any part of this policy, please do not use our Services.

Please read and understand this policy carefully before using any of Viyaa's products or services. When you use any service provided by Viyaa, it means that you have agreed to our collection, use, and protection of your personal information in accordance with this policy. If you have any questions, comments, or suggestions regarding this policy, please contact us via email at viyaa2025@gmail.com .

This policy does not apply to services provided by other third parties to you. For example, when third parties on our platform provide services to you through our platform (such as third-party payment channels), the personal information you provide to third parties is not subject to this policy. Unless otherwise required by law, we are not responsible for any third party's use of information provided by you.

For information about third-party SDKs used in our products, please refer to the Viyaa Third-Party SDK Directory .


1. Information Collection

1.1 Information You Provide Directly

When you use Viyaa, you may voluntarily provide us with various types of information:

1.2 Third-Party Authentication Information

Viyaa supports multiple third-party authentication methods to provide you with convenient login options. When you choose to sign in using one of these services, we may collect certain information from the authentication provider:

  • Apple Sign In: When you authenticate using your Apple ID, we may receive your name, email address (or a private relay email if you choose to hide your email), and a unique identifier associated with your Apple account. We do not access your Apple ID password or other sensitive Apple account information.
  • Google Sign In: When you authenticate via Google, we may receive your name, email address, profile picture, and other information you have authorized Google to share with us through their authentication service.

Please note that the use of third-party authentication services is governed by their respective privacy policies and terms of service. We encourage you to review the privacy policies of Apple and Google to understand how they handle your information. We only collect the minimum information necessary from these providers to create and maintain your Viyaa account.

1.3 Audio Recordings and AI Analysis

Audio Collection and Processing: Viyaa may collect audio recordings that you create, upload, or transmit through our Services. These audio recordings may be processed using artificial intelligence (AI) technologies for various purposes, including but not limited to:

  • Voice analysis and recognition to enhance user experience
  • Content moderation and safety monitoring
  • Personalization of audio-related features and recommendations
  • Quality improvement of our AI models and services
  • Providing audio-based functionality and interactions within the app
  • Generating insights and analytics related to audio content

Audio data is collected only when you explicitly grant microphone permissions and actively use audio-related features. We implement strict security measures to protect audio data and use it solely for the purposes described in this Privacy Policy. You can control audio recording permissions through your device settings or application preferences at any time. Disabling audio permissions may limit your ability to use certain features of Viyaa.

1.4 Automatically Collected Information

When you interact with Viyaa, we automatically collect certain technical and usage information based on the specific permissions you grant during software installation and use:

Please note that device information, log information, etc. alone are information that cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or combine it with personal information, during the combined use period, such non-personal information will be regarded as personal information. Except with your authorization or as otherwise provided by laws and regulations, we will anonymize and de-identify such personal information.

1.5 Information Collected Through Indirect Means

Behavioral information when you use products and services of our affiliates and partners that interact with our products and services.

When you use the above services through our products or services, you authorize us to receive, aggregate, and analyze your personal information or transaction information from our affiliated companies according to actual business and cooperation needs, which we confirm is from legal sources or that you have authorized to provide to us. We promise that we have confirmed the legality of the sources of the above personal information.

1.6 Information Collected Through Cookies and Similar Technologies

Cookies: To make your access experience easier, when you visit our platform website or use services provided by our platform, we may identify your identity through small data files to help you avoid repeatedly entering registration information, or to help determine your account security. These data files may be Cookies, Flash Cookies, or other local storage provided by your browser or associated applications (collectively referred to as "Cookies").

Please understand that some of our services can only be realized by using "Cookies." If your browser or browser additional services allow, you can modify the acceptance level of Cookies or refuse our Cookies, but this action may affect your secure access to our platform-related websites and use of services provided by our platform in some cases.


2. How We Use Your Information

We use the information we collect for the following purposes:

In addition to the purposes covered by the above scenarios, if we need to use your personal information for other purposes, we will notify you through an announcement to re-obtain your express consent.


3. Shared Information and Public Information

You can publish content, establish connections, and share with each other through our services. When you publish content through our services, other Viyaa users or visitors may see your avatar, username, gender, number of likes, number of followers , and other information.

When using Viyaa for browsing, publishing content, commenting, and communicating, personal information may be disclosed. Please properly protect your personal information and only provide and display your information to others when necessary. If you find that your personal information has been leaked, especially if your account or password has been leaked, please contact our platform customer service immediately to take corresponding measures.

Public information refers to any information you publicly share, such as content you publish, comments you make, your avatar, nickname, username, etc.

Please note that the content and information you share when using our services may involve your personal sensitive information or that of others. For example, when you upload avatar images, or when you choose to upload images containing personal information when commenting, posting, or sending bullet comments. Please consider more carefully whether to share or even publicly share relevant information when using our services.


4. Information Sharing and Disclosure

We do not sell your personal information. We bear confidentiality obligations for your information. Except for the following circumstances, we will not share your personal information with any other third party.

4.1 Sharing and Disclosure

4.2 Types of Authorized Partners

Currently, our authorized partners include the following types:

4.3 Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:

4.4 Exceptions to Prior Authorization and Consent

In the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require prior authorization and consent:

According to legal provisions, sharing and transferring de-identified personal information and ensuring that data recipients cannot restore and re-identify personal information subjects does not constitute external sharing, transfer, or public disclosure of personal information. The storage and processing of such data will not require separate notification to you and your consent.

If you do not agree with us providing your personal information to third parties in accordance with the above terms, please stop using our platform services immediately.


5. Data Security

To ensure the security of your personal information we collect, we promise to strive to reach a reasonable security level. The specific security measures and security capabilities are described as follows:

5.1 Technical Protection

To protect your information security, we strive to take various reasonable physical, electronic, and management security measures that meet industry standards to protect your information, so that your information will not be leaked, damaged, or lost, including but not limited to SSL, information encryption storage, and data center access control. We use encryption technology to improve the security of personal information; we use trusted protection mechanisms to prevent personal information from being maliciously attacked; we deploy access control mechanisms to ensure that only authorized personnel can access personal information.

5.2 Security System Assurance

We have an industry-leading data security management system centered on data and carried out around the data life cycle, improving the security of the entire system from multiple dimensions such as organizational construction, system design, personnel management, and product technology.

5.3 Personnel Security Management

We also strictly manage employees or outsourced personnel who may come into contact with your information, including but not limited to adopting different permission controls according to different positions, signing confidentiality agreements with them, and monitoring their operations. We will provide corresponding security measures in accordance with existing technology to protect your information and provide reasonable security guarantees. We will do our best to ensure that your information is not leaked, damaged, or lost. We will hold security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information.

5.4 Sensitive Information and Password Protection

5.5 Information Disclosure Reminder and Password Leakage Handling

Please note that the Internet is not an absolutely secure environment. When using certain services of our platform, you will inevitably disclose your personal information to the transaction counterparty or potential transaction counterparty, such as bank account information, contact information, or postal address. Please properly protect your personal information and only provide it to others when necessary. If you find that your personal information has been leaked, especially if your account and password have been leaked, please contact our customer service immediately so that we can take corresponding measures.

5.6 Information Security Incident Handling

After an unfortunate personal information security incident occurs, we will inform you in accordance with legal requirements: the basic situation and possible impact of the security incident, measures we have taken or will take, suggestions for you to prevent and reduce risks on your own, and remedial measures for you. We will inform you of the relevant situation of the incident by email, letter, phone, push notification, etc. When it is difficult to inform each personal information subject one by one, we will take reasonable and effective ways to publish announcements. At the same time, we will also report the handling of personal information security incidents to regulatory authorities as required.


7. Your Rights and Choices

We provide convenient methods for you to access, correct, and delete your account information or other personal information you provide when using our services. You can access and manage your personal information in the following ways:

7.1 Access Your Personal Information

You have the right to access your personal information, except as otherwise provided by laws and regulations. You can access your personal information in the following ways:

You can view your personal information through "My." You can edit and manage your personal information through "Edit Profile" and "Settings."

7.2 Correct or Supplement Your Personal Information

When you find that the personal information we process about you is incorrect, you have the right to request us to make corrections or supplements. You can make corrections or supplements through the methods listed in "7.1 Access Your Personal Information."

7.3 Delete Your Personal Information

You can delete part of your personal information through the methods listed in "7.1 Access Your Personal Information."

After you delete part of the information, we will retain your personal data for the period necessary to achieve the purposes described in this policy, unless the retention period is extended as required or permitted by law. You can also choose to cancel your account. After you cancel your account, we will stop providing products and services based on that account, and unless there are special legal requirements, we will delete or anonymize your corresponding personal data.

7.4 Change the Scope of Your Authorization and Consent

Each business function requires some basic personal information to be completed. In addition, for the collection and use of additional personal information, you can give or withdraw your authorization and consent in "Settings" or by contacting our platform customer service.

After you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw consent will not affect the personal information processing that has been carried out based on your authorization.

7.5 Account Cancellation

If you need to cancel your account, you can also contact our platform customer service. After the customer service verifies the user's identity, they will release the user's phone number to achieve the cancellation effect.

After you actively cancel your account, we will stop providing you with products or services, delete your personal information in accordance with applicable laws, or anonymize it.

7.6 Restrict Information System Automatic Decision-Making

In some business functions, we may make decisions solely based on non-manual automatic decision-making mechanisms including information systems and algorithms. If these decisions significantly affect your legitimate rights and interests, you have the right to request us to make explanations, and we will also provide appeal methods without infringing on our platform's trade secrets or other user rights and social public interests.

7.7 Withdraw Authorization

Permission Authorization Withdrawal: Users can withdraw authorization for Viyaa's push notifications, geographic location, storage space, etc. in the device's operating system, or contact us by sending an email to viyaa2025@gmail.com . We will reply to your request within fifteen (15) working days after you make the request, and based on your request, we will no longer collect, use, and/or disclose your personal information thereafter.

After users withdraw authorization, Viyaa cannot continue to provide services corresponding to the authorization and will no longer process the user's corresponding information. The user's decision to withdraw authorization does not affect the information processing that has been carried out based on the user's authorization.

7.8 Obtain and Transfer Personal Information Copies

If you need a copy of your personal information, you can contact us by sending an email to viyaa2025@gmail.com . After verifying your identity, we will provide you with a copy of your personal information in our services, except as otherwise provided by laws and regulations.

If you need to transfer your personal information, you can contact us by sending an email to viyaa2025@gmail.com . After verifying your identity, we will assist you in transferring in accordance with relevant laws and regulations.

7.9 Respond to Your Requests

To ensure security, you may need to provide a written request or prove your identity in other ways. We may first ask you to verify your identity before processing your request.

We will respond within 15 days. If you are not satisfied, you can also file a complaint through our platform customer service.

For your reasonable requests, we will not charge fees in principle, but for multiple repeated requests that exceed reasonable limits, we will charge a certain cost fee as appropriate. For those groundless repeated requests, requests that require too many technical means (for example, need to develop new systems or fundamentally change current practices), requests that bring risks to the legitimate rights and interests of others, or very unrealistic requests, we may refuse.

In the following circumstances, in accordance with legal requirements, we will not be able to respond to your request:


6. Data Storage

The information and materials we collect about you will be stored on servers controlled, used, or leased by us and/or our affiliated companies. We will strictly maintain confidentiality and use control over your relevant information and materials. This information and materials may be transmitted to your country, region, or the location where we collect information and materials, and be accessed, stored, and displayed there. For rules regarding the storage and cross-border transfer of your personal information, please see Section 9.

Data Retention Period: We will take reasonable and feasible measures to avoid collecting irrelevant personal information. Generally, we will keep your personal information for three years. The above retention period is the shortest period required to achieve the purposes described in this policy, unless you agree to extend the retention period or are permitted by law. After the retention period expires, we will delete or anonymize your personal information.

If our platform service decides to stop operations, we will stop continuing to collect your personal information after the relevant service stops operating. We will notify you of the cessation of operations in the form of an announcement. We will delete or anonymize your personal information that we already hold.

Factors we consider when determining retention periods include:


8. Children's Privacy

We attach great importance to the protection of minors' personal information. If you are a minor, please stop using the services of this product.

In addition, to better protect the privacy rights and interests of minors, Viyaa especially reminds you to carefully publish and forward content related to minors' privacy. Viyaa will report illegal information involving minors to network information, public security, and other departments as appropriate.


9. International Data Transfers

The personal information we collect and generate during our global operations is stored in Singapore, except in the following circumstances:

For the above circumstances, we will ensure that we provide sufficient protection for your personal information in accordance with this privacy policy.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. By using Viyaa, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable data protection laws, including the use of standard contractual clauses and other legal mechanisms.


9. Third-Party Services and Links

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Viyaa. This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices or content of third-party services. We encourage you to read the privacy policies of any third-party services you access through Viyaa.


10. Changes to This Privacy Policy

Our platform has the right to modify the privacy policy and will notify you through our official private messages and pop-up reminders before the revision takes effect. In this case, if you continue to use our services, it means that you agree to be bound by the revised platform privacy policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Your continued use of Viyaa after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.


11. Regional Privacy Rights

11.1 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

11.2 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

To exercise these rights, please contact us using the information provided below.


12. Contact Us

12.1 Viyaa Operating Entity

Name: TVB MEDIA ENTERTAINMENT COMPANY LIMITED

Registered Address: 16 Huy Du, Phường An Hải Bắc, Quận Sơn Trà, Thành Phố Đà Nẵng, Việt Nam

12.2 Contact Information

You can contact us in the following ways, and we will reply to your request within fifteen (15) working days:

We will respond to your inquiry as soon as reasonably possible and in accordance with applicable laws.